This Way to the Best Care

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Steps and Forms

Emergency Procedure

Here’s how you can avail of your membership benefits and get hold of the forms you’ll be needing.

Step 1

Go to the Emergency Room (ER) of an accredited hospital.

Step 2

Proceed to the admitting section and have your Intellicare card swiped for validation of membership eligibility.

If APPROVED, the ER Letter of Eligibility (LOE) will be printed. Sign the LOE.

If DECLINED, attending medical staff will call Intellicare’s Customer Service for assistance.

Step 3

Undergo medical treatment.

Step 4

If declared as an OUT-PATIENT CASE, sign the hospital bill upon discharge and settle.

Step 5

If FOR ADMISSION, notify Intellicare’s Customer Service within 24 hours. Occupy allowed room.

Please double-check your room category/plan limit to avoid paying incremental charges.

Step 6

File Philhealth for Philhealth-required procedures.

Customer Service Hotlines

(02) 8789-4000 | (02) 7902-3400

We have over 43,500 affiliated doctors and specialists in our nationwide network. Find the one that’s best for you.

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